If you are unable to play or watch videos or if your gold points are not updated, the following may resolve the issues.
- Check your internet connection
- Clear the cache
- Force close the app
- Restart the device
- Check your smartphone's storage capacity
*If the storage capacity of your smartphone is insufficient, there may be the case in which data is not updated and unable to use the app.
<How to Clear the Cache>
Please select your device from below.
Smartphones/Tablets
▿iOS (iPhone/iPad)
▿Android
■iOS (iPhone/iPad)
[Clear Cache]
1. From My Page > App Information, select "App Settings."
2. Click the trash can next to "Clear Cache."
■Android
[Clear Cache]
1. Select "Settings" > "Storage."
2. Press "Apps" and select the FOD SHORT app.
3. Select "Clear Cache."